Twins Solar Energy — Return & Refund Policy

Last updated: 27 September 2026

This policy explains when and how you can return an item bought from Twins Solar Energy, and how refunds are handled. It supplements our Terms of Service.

1. Return window

You can request a return within 30 days of delivery or pickup, for items that are damaged, defective, or significantly different from what was ordered.

2. Condition requirements

Uninstalled items must be unopened, in original packaging, with proof of purchase. Installed systems are covered by their manufacturer/installation warranty, not this return window.

3. Refunds

Once a return is approved, refunds are processed within 21 days to the original payment method.

4. Return shipping

For uninstalled items, you cover return shipping unless the item arrived damaged or defective. Installed systems are not returned by shipping -- contact us to arrange a service visit instead.

5. Exceptions

Installed equipment (inverters, solar panels, and batteries once connected or commissioned), custom-configured systems, and consumables used during installation are not eligible for return once installation has begun.

6. How to start a return

Contact us with your order number and reason for the return: WhatsApp 2348030668157. We'll confirm eligibility and next steps before you send anything back.

This document has not been reviewed by a lawyer. Recommend having it checked before relying on it, particularly the exceptions and return-shipping sections, which vary by product category.